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Shopping
Q. How do I shop online?
A. After we welcome you to our site, you can browse all our products in peace. Later, if you want to buy the product, add them to your cart and Register with us or Login if you are a member.
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Q. How will I know if you have received my order?
A. During the payment process, we will mail you a confirmation that your credit card has been successfully processed. You will also be given an order confirmation number from us.
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Q. How do I check my order status?
A. View your order status through “My Orders” options after logging in to your Amber account. We try and dispatch all the orders from our showroom within five working days and inform you through the FEDEX tracking number.
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Q. Is it safe to use my credit card online at Amberartsindia.com?
A. Our website is linked to the HSBC payment gateway which has 128 bit SSL encryption, and is also Verisign secured. Please review our Security Privacy Policy for further details.
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Q. What if an item is out of stock?
A. We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. If you place an order for an item which is not in stock, we will inform you through an email and credit your credit card within three business days of purchase. We will not retain your request for an out of stock product in a back order system. In the future, we hope to be able to notify you when an out of stock item becomes available which would allow you to place a new order for this product.
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Q. Do I have to sign up for an Amber account to buy something at Amberartsindia.com?
A . You do not have to create an account on amberartsindia.com while you are browsing and can simply proceed as a Guest Shopper. However, when you wish to place an order you will have to register with us.
Shipping
Q. Will I be charged for Octroi or Entry taxes in case of domestic shipping?
A. All of Amber orders are shipped within India from our showroom in Mumbai, India to your provided shipping address via FEDEX. Due to the nature of interstate shipping, you may have to pay additional duties and taxes which are levied once a shipment reaches your state. The majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent duty charges will be levied. In the case where additional duties or taxes are assessed, customer will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with FEDEX to clear your goods for you and deliver them to your doorstep. If you are presented with an invoice/receipt from FEDEX any duties and taxes, you will have to pay FEDEX directly at the time of delivery.
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Q. How long will it take to receive my order?
A. In case of International deliveries your order will take approximately 6-8 working days to reach you and in case of domestic shipping i.e shipping within India it will take approximately 4-6 working days. We make every effort to process your order as quickly as possible. We usually require 5 working days to process your order. In case the item ordered is under production it may take longer to process the order. In such cases we keep you posted through email. All international orders are shipped via FEDEX Express service which provides delivery within 6-8 working days and all domestic order are shipped via FEDEX Express which provides delivery within 4-6 working days.
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Q. Which countries do you ship to?
A. We cater to all round the globe from Europe, USA, UK, Middle-east, Australia, etc.
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Q. Do you offer expedited shipping?
A. At this point we are unable to offer overnight or expedited delivery service. The only delivery service which we provide for International shipping is FEDEX Express service which provides delivery within 6-8 business days. For shipping within India we provide FEDEX Express service which provides delivery within 4-6 working days.
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Q. How is my order shipped?
A. We are partnered with FedEx & DHL for domestic shipping, and FedEx, TNT and DHL for international shipping.
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Q. Do you ship backorders?
A. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item. We will not retain your request for an out ofstock product in a back order system.
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Q. Will everything be shipped together?
A. Yes. Because we do not process back orders, whatever is in stock will be shipped together.
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Q. Can I ship different items in my order to different shipping addresses?
A. We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.
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Q. Can my order be shipped to a Post Office Box?
A. No. Since we offer door to door deliveries through FEDEX, therefore you must include full address details including a street address for shipping purpose.
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Q. What are the shipping costs?
A. Shipping rates depend on the volume/weight of the product. Shipping rates have already been pre calculated. Otherwise, on receipt of order request, the shipping costs shall be communicated to you via e mail.
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Q. Will I be charged for customs charges in case of international shipping?
A. All of Amber orders are shipped internationally from our showroom in Mumbai, India to your provided shipping address via FEDEX. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with FEDEX to customs clear your goods for you and deliver them to your doorstep. If you are presented with an invoice from FEDEX for import duties and taxes, you will have to pay FEDEX directly at the time of delivery.
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Q. How do I track my order?
A. We make your life easy. We shall send your tracking order details through mail, so you get hassle-free shipment.
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Q. Can I change my shipping address after placing my order?
A. Once we receive your order, we take approximately 5 working days to process your order before handing it over to FEDEX. If you would like to change your shipping address for an order which you have already placed, we will try to accommodate your requests if we still have the package in our possession. Please contact us (info@amberartsindia.com) with your requested change and we will send you an email reply to confirm if we are able to make the change. If we have already handed your over to FEDEX then we are unable to make any shipping adress changes. Please note that we will not be able to change the address of an order placed for India delivery to International delivery or vice versa since the pricing for India and International deliveries is different from each other.
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Q. Why was my package undeliverable?
A. In case of International and domestic shipping FEDEX will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. If you have not received the package, you can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call FEDEX Customer Service at their local number and quote your tracking number to trace your package.
Here are some reasons why your package may be determined undeliverable by FEDEX
Incorrect Address: Amber does not take responsibility if the delivery address provided by you is incorrect or outdated. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closed, and no refund will be issued. Please carefully check to make sure that you have supplied a current and correct shipping address.
Address Format: If you supply a Post Office Box for your shipping address, FEDEX will be unable to deliver your package. We will try to catch this problem prior to shipping. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closed, and no refund will be issued. Please make sure that you do not supply a Post Office Box address for your shipping address.
Failed Delivery Attempts: In case of International and domestic deliveries FEDEX will make three attempts to deliver your package. In case of International deliveries for orders over $400 FEDEX generally requires a signature. For orders less than $400 it is the discretion of the FEDEX driver if a signature is required. If any duties or taxes are due, then FEDEX will require payment at the time of delivery. If you are generally not home during delivery hours, please use a shipping address where someone will be available to sign for the package. If the driver seems it necessary to obtain a signature and has made three delivery attempts then the package is returned to us as undeliverable. If the package status is shown as undeliverable please call FEDEX Customer Service at their local number and quote your tracking number to trace your package.
Refused by Recipient: If you are sending a gift to someone and they refuse to accept the package because they think it is being sent to them in error, then the package will be returned to us as undeliverable. By informing your gift recipient that they should expect a package you will help us ensure that they receive your gift.
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Billing & Payments
Q. In case the Delivery destination is outside India will I be charged sales tax?
A. We don’t charge you anything. You will not be charged sales tax or any Indian Government levies since we ship your order out of India.
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Q. What payment methods do you accept?
A. We accept MasterCard, VISA & all Maestro Debit Cards (an online real-time authorization is done through the Payment Gateway)
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Q. What currency will my order be billed in?
A. All payments to us is in Indian Rupees but you will get your credit card bill in your local currency.
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Q. Can I change my billing address?
A. In order for us to successfully process your credit card, you must provide the billing address which is used for your credit card.
Customer Service
Q. How do I contact customer service?
A. Simply call us at 0091 98199 56560 (Mr Mahesh Bathija) or email us at info@amberartsindia.com
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Q. Can I email my order?
A. Yes, you can email us your order at info@amberartsindia.com
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Q. Can I call in my order?
A. You may call in at 0091 98199 56560 (Mr Mahesh Bathija) for any orders, queries & clarifications.
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Q. If I have problems with my order, whom should I contact?
A. If you have any problems or concerns about your order, please email us at info@amberartsindia.com
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Q. How can I modify my order?
A. You can modify your order at any time during the shopping process by editing / modifying your shopping cart. Once you confirm payment for the items in your shopping cart, the order is considered as final and cannot be modified.
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Q. How can I cancel my order?
A. Once you confirm payment of your order, your order cannot be changed or cancelled.
Returns & Exchanges
Before you return an Amber product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other.
Let's not think of an irregular weave or print or a stitch or a mark as a defect. Handloom & Handicrafts by definition means a glorious uncertainty when it comes to uniformity.
In spite of these variables, at Amber we stand behind the quality of our products.
In case of receipt of goods in damaged condition, immediate notification shall be entitled for returns/refund. Other cases shall be decided on case to case basis.
Q. What is your return policy?
A. • Amber will replace the returned items free of cost or issue a refund for the cost of the goods to the credit/debit card used for online shopping.
• Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods.
For returns please ship to the following address: 50, Colaba Causeway, Next to Colaba Police Station, Colaba, Mumbai-400 001.
Note: Customers can not return or exchange an item which has been purchased online at our retail store, and similarly retail store purchases cannot be returned through our Online Store.
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Q. When will I receive a refund for my returned products?
A. As the charge to your credit card/account would have already been done online at the time you made the purchase and authorized the payment we will provide a refund to your account via the HSBC Payment Gateway if applicable as per the situations given below.Please allow one billing cycle for the credit to appear on your credit/debit card statement
If applicable, refunds would be made for the cost of the goods to the credit/debit card used for online shopping. However, shipping charges would not be refunded except where Amber has erroneously sent you a wrong item/color/size.
*Refunds will be done in the following case:
1. Genuine sizing issues.
2. Genuine quality issues.
3. Packages lost in transit.
4. In case Amber discovers any pricing mistake in its online catalogue and the price charged to you is higher than the actual price.
5. In case Amber discovers that a wrong item has been shipped to you.
*No refunds will be given in the following cases:
1. Incorrect or outdated delivery address.
2. Incorrect address format including any form of a PO Box address.
3. After 3 failed delivery attempts by FED EX.
4. Package refused by recipient.
5. Products returned in a used or damaged condition.
6. In case of minor design and color variations. With handicrafts/silk/pashmina products there will always be some variation between products.
*Note: All the refund will only be made after we have received the returned shipment except if the package has been lost in transit.
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Q. How do I exchange an item?
A. Presently we have no exchange policy.
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PAYMENT PROCEDURES
Bank Wire Transfer You can transfer money from your bank directly into our corporate Bank account, using the following details.
Bank name: Bank of Baroda, Colaba Branch
Bank address: Esperanca Building, Colaba Causeway,
Mumbai-400 039
Account no : 03910200000438
Account name: Amber Gowns.
For US Dollar:
Please remit the funds to Bank of Baroda, New York Routing no: 026-005-322 (SWIFT:BARBUS33) A/C NO:121149 of Bank of Baroda Mumbai ,Fort University Branch (SWIFT:BARBINBBFUB) for ultimate credit to M/S Amber Gowns, A/C No 03910200000438 with Colaba Branch, Mumbai (India)
For Sterling Pound:
Please remit the funds to Bank of Baroda, London Branch (SWIFT:BARBGB2L) A/C No:1000-660568-000 of Bank of Baroda Mumbai, Fort University Branch (SWIFT:BARBINBBFUB) for ultimate credit to M/S Amber Gowns, A/C No 03910200000438 with Colaba Branch, Mumbai (India)
For Euro :
Please remit the funds to Bank of Baroda Brussels (SWIFT CODE BARBBEBB) A/C No:183-3000082-06 of Bank of Baroda Mumbai, Fort University Branch (SWIFT:BARBINBBFUB) for ultimate credit to M/S Amber Gowns, A/C No 03910200000438 with Colaba Branch, Mumbai (India)
Payment Mode Demand Draft You can opt to send us a demand draft or cheque in the name of Amber Gowns.
Once the payment process is complete, we will send you a notification of receipt of payment and have the product packed and despatched according to th e schedule mentioned earlier. [Cheques should be in favor of Amber Gowns.]
Once the payment process is complete, we will send you a notification of receipt of payment and have the product packed and despatched according to th e schedule mentioned earlier.
Payment Mode Credit Card - Only Master Card/ Visa
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